Frequently Asked Questions
Everything you need to know about your Step One experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Simply visit our returns portal, print your prepaid label, and ensure the item is in its original condition with tags attached.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.
Are your materials sustainably sourced?
At Step One, we prioritize ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2025.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders immediately. You can cancel or modify your order within 60 minutes of placement by contacting our customer support team.